“I don’t understand what healthcare services I can use or what I have to pay for.”
We did
We created multilingual information leaflets and offer 1-to-1 support to help you understand your rights to free NHS services, including GP, A&E, maternity care and HC2 certificate applications.
You said
“I need help registering with a doctor, but I don’t speak English well.”
We did
We now have bilingual staff and trained interpreters available during registration support. We also run health access drop-in sessions in community languages, including Arabic, Kurdish, and Tigrinya.
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You said
“I live far from your office and can’t afford the bus.”
We did
We expanded our mobile outreach programme and pop-up events in neighbourhoods like Sneinton, Forest Fields and Radford. We also offer travel support where needed.
You said
“I’m worried about my mental health but don’t know who to talk to.”
We did
We now provide mental health signposting and partner with local counsellors and charities who understand trauma and the asylum experience. We also run wellbeing workshops and peer support groups.
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You said
“It’s hard to talk about health issues with someone I don’t know.”
We did
We launched a Community Health Champions programme, where people with lived experience volunteer to support others. They speak your language, understand your journey, and help build trust.
You said
“Health appointments are confusing, and I often miss them.”
We did
We introduced a health navigation service — we’ll help you book appointments, send reminders, and explain what to expect. We also created simple guides on how to use the NHS.
