“I don’t understand what healthcare services I can use or what I have to pay for.”
We did
We created multilingual information leaflets and offer 1-to-1 support to help you understand your rights to free NHS services, including GP, A&E, maternity care and HC2 certificate applications.
You said
“I need help registering with a doctor, but I don’t speak English well.”
We did
We now have bilingual staff and trained interpreters available during registration support. We also run health access drop-in sessions in community languages, including Arabic, Kurdish, and Tigrinya.
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You said
“I live far from your office and can’t afford the bus.”
We did
We expanded our mobile outreach programme and pop-up events in neighbourhoods like Sneinton, Forest Fields and Radford. We also offer travel support where needed.
You said
“I’m worried about my mental health but don’t know who to talk to.”
We did
We now provide mental health signposting and partner with local counsellors and charities who understand trauma and the asylum experience. We also run wellbeing workshops and peer support groups.
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You said
“It’s hard to talk about health issues with someone I don’t know.”
We did
We launched a Community Health Champions programme, where people with lived experience volunteer to support others. They speak your language, understand your journey, and help build trust.
You said
“Health appointments are confusing, and I often miss them.”
We did
We introduced a health navigation service — we’ll help you book appointments, send reminders, and explain what to expect. We also created simple guides on how to use the NHS.
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You said
It’s sometimes hard to know what I need to bring before coming to get foodbank or clothing vouchers.
We did
We have ensured all vouchers require no documentation, you can register or renew entirely with our help.
You said
Some learners in ESOL classes wanted more chances to practice conversational English outside of lessons.
We did
We are spending time helping learners to sign up for volunteering to allow for more conversational opportunities.
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You said
Clients looking for work wanted more practical support with CV writing and interview preparation.
We did
We organised a weekly jobs club at Radford Library, offering drop-in support for those needing employability help.
You said
Some learners wanted childcare support to attend ESOL classes.
We did
We’re currently looking at extending our mother and child esol classes to help with childcare support.
